Quality Management

Kim Fullager

Quality Manager

The Christie Centre has developed and implemented written policies and procedures to ensure we meet legal, financial, contractual, moral and ethical obligations necessary to provide a structured, safe and enjoyable service for our staff, volunteers, and ultimately the people in our care. As a result we have gained recognition and certification to the International Standard ISO 9001-2000 and National Disability Support Standards that demonstrate we are committed to the continual improvement of our services.

We are currently working towards another certification from the Department of Human Services based on Quality Framework indicators.

We use several ways to keep our systems current and relevant:

Clients and workers can be involved in the set up and review of our policies and procedures at their advocacy, client committee or tool box meetings
Staff are involved in the identification of new, changed or extraneous procedures through ideas and comments shared during staff/focus meetings, training, and formal document reviews and audits
We collect and maintain evidence of our capacity to support people with a disability lead their lives they way they choose
Annual self assessments and DHS statistical reports
Our systems are regularly scrutinised through internal and external audits against our certification standards

We always welcome suggestions or feedback from our service users, their families, other services and the community.